FAQ

About Grace & Gear

1. What is Grace & Gear?  
Grace & Gear is a Christian faith-based brand offering a range of products including T-shirts, accessories, hats, decor, journals, and drinkware. Our mission is to inspire and uplift through fashion and provide a platform for expressing your faith while connecting with like-minded individuals.

2. Where are you located?  
We’re proudly based in New Jersey. By supporting us, you’re also supporting a local business that stands for faith, unity, and positivity.

3. How can I share my story or testimony with Grace & Gear?  
We’d love to hear from you! Feel free to share your stories and testimonies through our contact form on the website or connect with us on social media. We value your experiences and are excited to celebrate them with you.

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Products

4. What types of products do you offer?  
We offer a variety of Christian-themed products including:
- T-shirts for men, women, and unisex
- Accessories such as bracelets, necklaces, and more
- Hats and decor items
- Journals and drinkware

5. How can I choose the right size for T-shirts and apparel?  
We provide a detailed size chart on each product page to help you select the right size. If you’re unsure, please refer to the chart or contact our customer service for assistance.

6. Are your products customizable?  
Currently, we do not offer customization options. However, we continually strive to expand our product range and may offer customization in the future.

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Ordering and Shipping

7. Do you ship internationally?  
At this time, we only ship within the United States. Shipping typically takes 7-14 business days. We are working on expanding our shipping options in the future.

8. How can I track my order?  
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress.

9. Can I change or cancel my order after it has been placed?  
We process orders quickly to ensure prompt delivery. If you need to make changes or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after processing.

 

Payments

10. What forms of payment do you accept?  
We accept various forms of payment, including PayPal. You can choose PayPal during the checkout process for a secure and convenient payment option.

 

Returns and Exchanges

11. What is your return policy?  
We accept returns within 45 days from the date of purchase. Products must be in their original condition and packaging. To initiate a return, please contact our customer service team for instructions.

12. How do I exchange an item?  
If you’d like to exchange an item, please follow the same procedure as for returns. Once we receive the returned item, we will process the exchange based on availability.

13. What if I received a defective or incorrect item?  
We strive to ensure the highest quality. If you receive a defective or incorrect item, please contact us immediately with your order number and a description of the issue. We will work to resolve the matter promptly.

 

Community and Support

14. How can I get involved with Grace & Gear’s community?  
Join our community by following us on social media, participating in discussions, and sharing your stories and experiences. We love connecting with our customers and celebrating faith together.

15. How can I contact Grace & Gear?  
You can reach us via email at [support@graceandgear.com](mailto:support@graceandgear.com) or through our contact form on our website. For quick updates and community interactions, follow us on our social media platforms.

Thank you for being a part of Grace & Gear! We look forward to serving you and celebrating faith and fashion together.

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