Store Policy

Customer Care

At Grace & Gear, we are committed to providing exceptional service and ensuring your complete satisfaction with every purchase. Our customer care policy is designed to address your needs and concerns effectively. Please review the following guidelines to understand how we can assist you.

Customer Service Commitment

1. Availability:
Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.

2. Contact Methods:
You can reach us through:
- Email: [support@graceandgear.com](mailto:support@graceandgear.com)
- Contact Form: Available on our website
- Social Media: Connect with us on our official social media platforms for updates and engagement.

Order Assistance

3. Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status. If you experience any issues with tracking, please contact us for assistance.

4. Order Changes and Cancellations:
We process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing.

Returns and Exchanges

5. Return Policy:
We accept returns within 45 days from the date of purchase. Items must be in their original condition and packaging. To initiate a return, please contact us for detailed instructions.

6. Exchange Policy:
If you wish to exchange an item, please follow the same procedure as for returns. Once we receive the returned item, we will process the exchange based on availability.

7. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately with your order number and a description of the issue. We will resolve the matter promptly by either providing a replacement or issuing a refund.

Payment and Security

8. Accepted Payment Methods:
We accept various forms of payment, including PayPal, for your convenience and security. All transactions are processed through secure payment gateways.

9. Refunds:
Refunds will be processed to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to be reflected in your account.

Customer Feedback

10. Feedback and Suggestions:
We value your feedback as it helps us improve our products and services. If you have any suggestions or comments, please share them with us via email or through our contact form. We appreciate your input and strive to continually enhance your experience with Grace & Gear.

Privacy and Data Protection

11. Privacy Policy:
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

12. Data Security:
We employ industry-standard security measures to protect your personal and payment information. Our secure payment processing ensures that your data is safe during transactions.

Resolution of Issues

13. Problem Resolution:
If you encounter any issues or have concerns that are not addressed through our standard policies, please contact us directly. We are dedicated to finding a satisfactory resolution and ensuring your experience with Grace & Gear is positive.

Thank you for choosing Grace & Gear. We look forward to serving you and making your experience with us exceptional.

Privacy & Safety

Grace & Gear Privacy Policy

At Grace & Gear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

- Personal Information: When you make a purchase or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.

- Usage Data: We may collect information about how you interact with our website, including your IP address, browser type, operating system, and pages visited.

- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to manage cookies.

2. How We Use Your Information

- Order Processing: We use your personal information to process and fulfill your orders, including managing payments, shipping, and customer service.

- Communication: We may use your contact information to send you updates about your order, promotional offers, and newsletters. You can opt-out of marketing communications at any time.

- Improvement of Services: We analyze usage data to improve our website, products, and services, ensuring a better experience for our customers.

3. How We Share Your Information

- Service Providers: We may share your information with third-party service providers who assist us in processing payments, shipping orders, and performing other business functions. These providers are obligated to protect your data and use it only for the purposes we specify.

- Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

- Protection Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

- Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

5. Your Rights

- Access and Correction: You have the right to access, update, or correct your personal information. You can do this by contacting us at [support@graceandgear.com](mailto:support@graceandgear.com).

- Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [support@graceandgear.com](mailto:support@graceandgear.com).

Grace & Gear Data Safety Policy

At Grace & Gear, safeguarding your data is a top priority. This Data Safety Policy outlines the measures we take to ensure the security and privacy of your information.

1. Data Collection and Use

- Data Collection: We collect data necessary for processing your orders and improving our services. This includes personal information and usage data as outlined in our Privacy Policy.

- Purpose of Use: Your data is used solely for the purposes of order fulfillment, customer support, and enhancing your shopping experience. We do not use your data for purposes unrelated to our services without your consent.

2. Security Measures

- Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission.

- Access Control: Access to your data is restricted to authorized personnel who require it to perform their job functions. We employ strict access controls and monitor access to our systems.

- Regular Audits: We conduct regular security audits and assessments to ensure that our data protection measures remain effective and up-to-date.

3. Third-Party Providers

- Vetted Providers: We work with third-party service providers who are contractually obligated to adhere to stringent data protection standards. These providers assist with payment processing, shipping, and other business functions.

- Data Sharing: We only share your data with third parties as necessary to provide our services and fulfill our obligations. We ensure that these parties comply with our data protection requirements.

4. Incident Response

- Data Breach Response: In the event of a data breach, we have procedures in place to promptly address and mitigate the impact. We will notify affected individuals and relevant authorities as required by law.

5. Data Retention

- Retention Policy: We retain your data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy and comply with legal obligations. Once data is no longer needed, it is securely deleted or anonymized.

6. User Responsibilities

- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized use of your account.

7. Policy Updates

- Review and Updates: We may update this Data Safety Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review it regularly.

8. Contact Us

For any questions or concerns about this Data Safety Policy, please contact us at [support@graceandgear.com](mailto:support@graceandgear.com).

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Wholesale Inquiries

Grace & Gear Wholesale Inquiry Policy

At Grace & Gear, we value our wholesale partners and are committed to providing excellent service and support. Our wholesale inquiry policy outlines the process and requirements for becoming a wholesale partner with us.

1. Wholesale Inquiries

- Contact Information:
If you are interested in becoming a wholesale partner, please reach out to us via email at [wholesale@graceandgear.com](mailto:wholesale@graceandgear.com). Include your company name, contact information, and a brief overview of your business.

- Information Required:
To process your inquiry, please provide the following information:
- Business name and contact details
- Business type (e.g., retail store, online shop)
- Estimated order volume
- Any relevant business licenses or resale certificates

2. Wholesale Approval Process

- Review:
Once we receive your inquiry, our team will review the details provided. We assess potential partners based on alignment with our brand values, business model, and market reach.

- Approval:
If approved, we will send you our wholesale catalog, pricing information, and terms of service. You will also receive instructions on how to place wholesale orders.

- Account Setup:
To finalize your wholesale account, you will need to complete a wholesale application form and agree to our wholesale terms and conditions.

3. Ordering and Payment

- Minimum Order Requirements:
We have minimum order quantities for wholesale purchases. Details will be provided in the wholesale catalog and during account setup.

- Pricing:
Wholesale pricing is provided in our catalog and may vary based on order volume. All prices are subject to change and are exclusive of taxes and shipping fees.

- Payment Terms:
Payment terms will be outlined in our wholesale agreement. We accept various payment methods, including bank transfers and credit card payments.

4. Shipping and Delivery

- Shipping Costs:
Shipping costs are calculated based on the order size and destination. We will provide a shipping quote at the time of order confirmation.

- Delivery Times:
Delivery times will vary based on your location and order volume. Estimated delivery times will be provided when you place your order.

5. Returns and Exchanges

- Return Policy:
Wholesale orders are subject to our return policy. Please refer to our wholesale terms and conditions for details on returns and exchanges.

- Defective Items:
If you receive defective or incorrect items, please contact us immediately. We will work with you to resolve the issue by providing a replacement or issuing a credit.

6. Account Management

- Support:
Our wholesale team is available to assist you with any questions or issues related to your account, orders, or products. Contact us at [wholesale@graceandgear.com](mailto:wholesale@graceandgear.com) for support.

- Updates:
We regularly update our product lines and wholesale terms. We will notify you of any significant changes that may affect your orders or account.

7. Confidentiality

- Confidential Information:
All information provided during the wholesale process is confidential and intended solely for the purpose of evaluating your wholesale application. We do not share this information with third parties without your consent.

8. Policy Changes

- Revisions:
We may update this wholesale inquiry policy from time to time. Any changes will be communicated to our wholesale partners and posted on our website.

9. Contact Us

- For any questions or additional information regarding wholesale inquiries, please contact us at [wholesale@graceandgear.com](mailto:wholesale@graceandgear.com).

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Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments